I feel like I have been fairly busy in work over the past week or so, and I have noticed that I have been able to do more enquiry work. I enjoy searching the databases for relevant information for members of our information service, but I sometimes struggle with the key words etc. as some areas that we cover I am not overly familiar with.
For example, one enquiry this week asked for a detailed answer to a specific planning query, which I just had absolutely no idea about. Discussions with other members of staff, however, made me feel a bit better about this as it turns out it was a very awkward question and despite searching a number of resources there wasn’t really anything that provided a straight answer.
I feel as if I am becoming better at enquiries though, and quicker with them too. The more I do the more confident i become with them, as I become more familiar with the contents of our database and the key words etc used. There are also a number of other resources that we can use/access and I am gradually beginning to pick up on these as well, as they are of particular use for more difficult enquiries.
I was also given training in SPADS (scottish planning appeal database) yesterday, which operates pretty much the same as our other database, but has slightly different command languages and abstracts. It was quite confusing at first, and there are a lot of different elements that make up the appeal abstracts that I can’t remember off the top of my head, but I will be getting to see how others’ conduct SPADS enquiries next week so hopefully that will help me to remember and become more familiar with their layout etc. It is quite interesting to search for appeals that have occurred in areas you know! I will keep you updated on my progress with this.
Technorati Tags: search skills, work, training, enquiries, library
